AI-POWERED LEAD MANAGEMENT FOR BETTER DEBT COLLECTION.

Navigating the complexities of debt collection can be a significant challenge for businesses. Whether you're managing collections in-house or outsourcing to third-party agencies, the struggle with liquidity and operational efficiency is real.

The key to enhancing your collection rates lies in the strategic pairing of agents with clients. Gone are the days of relying on guesswork or leaving it to chance. With BestPair.co's AI-powered Lead Allocation System, you can optimize your debt collection process by ensuring that the most skilled agents are matched with the most promising prospects.

This targeted approach not only elevates your contact-to-collection rates but also streamlines your operations, allowing you to focus on what matters most—growing your business.

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    Tackle key problems with AI-Driven Data

    Poor customer service

    • Debt collections requires top-notch customer service. Matching the right agent with the right accounts is critical, particularly given the sensitive nature of the business.
    • Value-Ad utilizes data on both the agent and prospect sides to match agents with accounts that share a similar outlook and behaviour.

    Inefficient data management

    Poor data management is nearly as bad as poor data collection. Value-Ad provides a centralized system that automates and analyzes every step of the process, updating agent and account information in real-time with success rates, repayment plans, and more.

    A Value-Ad debt collection solution

    AI-powered debt collection simplifies a complicated process, benefiting both the agency and customers. Unlike other AI debt collections solution, Value-Ad doesn’t replace agents. Instead, Value-Ad uses the Smart Allocation System and AI-powered tools to help debt collections agents boost their collections rates. 

    Best of all, Value-Ad works for dedicated debt collection agencies and in-house collections alike. It also provides:

    • Flexibility for customers
    • Automated communications at every point in the debt collections process
    • Improved customer service

    AI DEBT COLLECTION IN ACTION

    No more assigning calls randomly to any available service agent. The Bestpair™ system deploys a
    series of steps to ensure that the right agent makes the right call.

    Agent-Prospect Pairing

    Bestpair™ uses AI technology to identify the best agent-prospect pairing before a call is made. Each agent receives an evaluation based on their particular skillset, past performance, personality, and more. Bestpair also analyzes the prospect's past interactions and company history.

    Strategic Allocation

    The Bestpair™ system strategically pairs the best-fit agent with each prospect, significantly boosting the contact-to-sales rate. No more random allocation from a dialer.

    Predictive Modeling

    Value-Ad estimates a conversion rate for each lead and every agent, even before a new collections campaign begins.

    AI Modeling

    Bestpair™ leverages AI modeling to understand each agent’s strengths, such as skills, personality, and selling behaviors. It then assigns prospects that are best suited to each agent, improving the outcome of the call. The models are regularly updated to reflect changes in an agent's skills and performance, ensuring real-time optimal prospect matching.

    Are you interested in our service? Send us a mail, and let’s make some magic happen! Contact us

    FAQs

    What is voice AI for debt collection?

    Voice AI for debt collection is a technology that uses artificial intelligence (AI) and natural language processing (NLP) to automate debt collection processes. Value-Ad avoids using voice AI, believing that human agents are the best solution. The Bestpair™ system leverages AI to give those agents the best chance to convert on leads.

    What is automated debt collection?

    Automated debt collection is a digital process that uses artificial intelligence (AI) to collect payments from customers who have outstanding debts. While the technique can allow businesses to quickly and efficiently manage collections, it runs the risk of providing poor customer service with a lower success rate than Value-Ad’s system.

    What is the debt collection process?

    The debt collection process begins when a lender or creditor notifies a borrower that they are delinquent in their payments. The lender may contact the borrower directly by phone, email, or mail to notify them of the unpaid debt and request payment. Once notified, the borrower has a certain amount of time to pay back the debt before it is considered in default.

    Are debt collectors automated?

    Debt collection is one of the oldest and most important professions in the financial services industry. It’s a process by which debt collectors attempt to recover unpaid debts from individuals or businesses. The traditional method of debt collection has largely been manual, involving face-to-face communication with debtors and manual tracking of payments received.